Refund policy
30-day satisfaction guarantee
Your team may let you down. Your shirt shouldn't. If your FanJabs shirt arrives damaged, misprinted, is the wrong item, doesn't fit the way you hoped, or simply isn't for you, contact us within 30 days of delivery for a replacement or refund.
How to get help
Email hello@fanjabs.com with your order number and the item you need help with. Tell us whether you would prefer a replacement or refund. For damage, a printing problem or an incorrect item, please include clear photos of the issue and the shirt's size label so we can resolve it quickly. You do not need to prove a defect to use our satisfaction guarantee.
Returns and replacements
Contact us before mailing anything. Damaged or misprinted shirts do not need to be returned. For other requests, we will explain whether a return is needed and provide a prepaid U.S. return label if we request one. There are no restocking fees. Please do not send shirts to the printer or to the address on your package without our instructions.
A replacement for an eligible request is sent at no additional cost. Replacements are made to order and follow our usual production and shipping estimates. If your requested replacement is unavailable, you can choose a refund instead.
Refunds
Refunds go to your original payment method for the amount actually paid for the affected item, including applicable tax. If your entire order is refunded under this guarantee, we also refund the original Standard shipping charge. For a partial refund, original shipping for items you keep is not refunded; we do not retroactively charge shipping if your original order qualified for free shipping.
We will email you when your refund has been issued. Your bank or payment provider may take additional time to post it; please allow up to 10 business days before contacting us about a missing credit.
Order changes and cancellations
Email us as soon as possible if you need to change or cancel an order. We will help if production has not started, but changes or routine cancellations may no longer be possible once printing begins. This does not limit our satisfaction guarantee or your rights when an order is delayed, missing or not as described.
Our promise
This guarantee applies to our made-to-order shirts, including sale-priced shirts. FanJabs handles your request directly. Nothing in this policy limits consumer rights that apply by law. Policy changes apply to future orders; the policy in effect when you purchased applies to your order.